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HELP & SUPPORT
Frequently Asked Questions
Find instant answers to common questions about buying phones, doorstep device buybacks, delivery times, and store visits in Gorakhpur.
Buying Smartphones
Are the smartphones sold on A1 Mobile 100% brand new and genuine?
Yes, absolutely. Every new device sold by A1 Mobile Shop is 100% brand-sealed with genuine manufacturer holographic seals, official Indian GST tax invoices, and full manufacturer warranties valid at authorized service centers across India.
Buying Smartphones
Can I pay cash on delivery (COD)?
Yes, we support Cash on Delivery (COD) for addresses across Gorakhpur city. We also accept UPI (Google Pay, PhonePe, Paytm), Net Banking, and Credit/Debit Cards.
Buying Smartphones
How fast is delivery within Gorakhpur?
Orders placed within Gorakhpur are fulfilled directly from our Basharatpur flagship store and typically delivered to your doorstep within 2 to 4 hours.
Sell Old Device (Buyback)
How does the doorstep device buyback work?
It's simple: 1) Select your phone model and answer a few quick condition questions on our Sell Old Device page. 2) Schedule a convenient doorstep pickup in Gorakhpur. 3) Our technician inspects your device and pays you instantly via UPI or cash on the spot.
Sell Old Device (Buyback)
What documents are required to sell an old phone?
You need a valid Government Photo ID (Aadhaar Card, Voter ID, or Driving License). If available, having the original box, bill, and charger fetches a higher valuation.
Sell Old Device (Buyback)
Is my personal data safe when I sell my device?
Yes, 100%. We require all personal accounts (Google, Apple ID, Mi/Samsung accounts) to be signed out, and our certified technician performs a full factory data wipe before completing the buyback.
Warranty & Support
Where do I get warranty support if my phone has an issue?
Since all new phones are authorized Indian units, you can visit any authorized brand service center (Samsung, Realme, Vivo, Xiaomi, Apple) across Gorakhpur or India with your A1 Mobile invoice.
Physical Store
Can I visit your physical store in Gorakhpur?
Yes! We encourage customers to visit us in person. Our flagship store is located on Aluminium Factory Road, Basharatpur, Gorakhpur. We are open Monday to Sunday from 10:00 AM to 09:30 PM.
Still have a question?
Our Gorakhpur store support team is available 7 days a week on WhatsApp and direct phone calls.